We appreciate all client and patient feedback and welcome your suggestions.
First Care Medical is committed to continuous improvement and we review all feedback, suggestions and complaints to ensure that our services continue to meet our client expectations and needs.
First Care Medical takes all complaints seriously and we ensure that any client patient or stakeholder complaints are promptly investigated in a manner which is transparent, and in the best interest of our clients.
First Care Medical’s staff are bound by the Code of Conduct for Unregistered Health Practitioners.
Should you believe that the complaint is of a very serious nature, or do not feel confident approaching us in the first instance, you are able to refer your complaint to the Health and Community Services Complaints Commissioner.
Please download the Code of Conduct for Unregistered Health Practitioners from this page – contact details for the HCSCC are available on this document.