FAQ

How much is your service?

There is no instant answer to this question. At First Care Medical we provide individual quotes to all potential clients. We offer the best possible service for a realistic price. We understand that event managers have budget constraints. Our quotation reflects the type of event, the medical risk, likelihood of injury/illness, supplies needed and staffing. We are sure that you understand that we need to pay reasonable wages to attract the best staff, pay for medical insurance, equipment, superannuation etc.

Do you provide discounts to community and not for profit groups?

We always try to keep costs to a workable minimum for such groups. Please contact us for a quote.

What qualifications do your staff have?

All our staff display their respective qualifications on our uniforms. The following is a table of qualifications:

• Communications Officer – Certificate IV in Ambulance Communications (Dispatch) or equivalent, in addition to experience in emergency services co-ordination & dispatch. Utilised when an event is large enough to require an Event Operations Centre for liaison between event management, security, police and medical services.
• First Responder – Senior First Aid, Advanced Resuscitation & Defibrillation. First Responders are generally also paramedic, nursing or medical students undertaking tertiary education with a university in South Australia. First Responders are primarily used at large events and always work under the supervision of a Medic or above.
• Medic – Certificate IV in Basic Emergency Care or equivalent, with experience in either ambulance or defence force settings.
• Nurse – Registered Nurse, with experience and/or qualifications in emergency and Advanced Life Support.
• Paramedic ����������� Diploma of Paramedical Science / Bachelor of Health Science (Paramedic) or equivalent, with experience with either a statutory ambulance service, defence force or mining sector.
• Intensive Care Paramedic – Diploma of Paramedical Science / Bachelor of Health Science (Paramedic) or equivalent, and has completed an Intensive Care Paramedic training course with a recognised statutory ambulance service within Australia.
• Doctor – Qualified Medical Officer, registered within Australia. Doctors on our staff have experience in emergency care and aeromedical retrieval.

What type of equipment do you have?

• First Care Medical has invested extensively��in medical equipment. You can be assured we have the right equipment to protect your event.
• Our inventory includes: Oxygen Resuscitation Kits, Cardiac Defibrillators, Stretchers, Spinal Injury Boards and Collars, 12 Lead ECG Monitors, Blood Glucose Monitors, pulse oximeters and first aid kits.
• We also have a range of vehicles utilised for logistics and transport inside events, however we generally do not transport patients to hospital. If a patient requires emergency care enroute to hospital the statuatory ambulance service is utilised.

Are your staff volunteers?

• No. All our staff are paid employees

Are you insured?

• Yes. First Care Medical has an extensive insurance policy covering us for medical malpractice, product failure and public liability. Further information is available on request.

Do you provide ambulance transport from an event to hospital?

• No. First Care Medical will generally not transport patients from a venue to the hospital. This is the domain of the State Ambulance Service. If a patient requires hospitalisation we will treat and stabilise on scene and call for ambulance transport. At some high-risk events we may recommend having an ambulance on stand-by.

How soon before an event should I book your services?

• We recommend you make contact with us at least 2 months before your event. The sooner you contact us the better we can assist you. We will also consider last minute requests, however can not guarantee staff for such requests. Please contact us as soon as possible for a quotation.

How do I pay for your services?

• We ask for 50% of the quoted fee 7 days prior to the event. The remaining 50% of fee is payable within 14 days of the event finish. For smaller events total fee due within 14 days of event finish. Payable by Cheque, Direct Debit/EFT or Credit Card.

If someone is injured or becomes ill at our event do they get a bill for treatment?

• No – the service fee provided by your event covers all medical staffing, treatment and equipment. Patients never receive a bill. Some events factor our service into patrons or participants entry fee.

Can you provide coverage for a country/regional/interstate event?

• Yes – First Care Medical can provide services anywhere.